Privacy Policy

Effective Date: 11/1/2025
Company Name: Kozi Athletics Inc.
Website: Koziathleticspickleball.com

1. Overview

At Kozi Athletics Inc., we value your privacy and are committed to protecting your
personal information. This Privacy Policy explains how we collect, use, share, and
protect your information when you visit our website, make a purchase, or interact with
our services.

We operate our online store using Shopify, which provides secure checkout, encrypted
payment processing, and industry-standard privacy and security protections. We
encourage you to read this policy carefully to understand our practices regarding your
personal information.

2. Information We Collect

We collect various categories of personal information to provide you with our products
and services, improve your shopping experience, and communicate with you effectively.

Information You Provide to Us:

When you interact with our website or make a purchase, you may provide us with the
following information:

 Name - to address you properly and process orders
 Email address - for order confirmation, customer service, and marketing
communications
 Shipping/mailing address - to deliver products to you
 Billing address - to process payments and prevent fraud
 Payment information - processed securely through Shopify's encrypted payment
system
 Phone number - for order updates and customer support (if provided)
 Account credentials - if you create an account with us
 Product preferences and sizes - to personalize your experience
 Customer service communications - when you contact us for support

Information Collected Automatically:

When you visit our website, we automatically collect certain technical and usage
information:

 IP address - to understand your general location and prevent fraud
 Device and browser type - to optimize website performance
 Page views and browsing behavior - to improve site navigation and user
experience
 General location - to provide region-specific content and shipping options
 Cookies and tracking technologies - to support site functionality and remember
your preferences
 Referring website - to understand how you found us
 Date and time of visits - to analyze traffic patterns

Information from Third-Party Sources:

We may receive information about you from:

 Social media platforms - if you interact with us on social media
 Marketing partners - to help us reach potential customers
 Public databases - to verify information and prevent fraud
 Analytics providers - to understand website performance

3. How We Use Your Information

We use the information we collect for the following primary purposes:

Product & Service Fulfillment

 Processing and delivering your orders
 Managing your account and preferences
 Providing customer service and support
 Sending order confirmations and shipping updates
 Processing returns, exchanges, and refunds

Marketing, Promotions & Advertising

 Sending promotional emails about new products, special offers, and sales (with your
consent)
 Personalizing your shopping experience
 Conducting surveys and gathering feedback
 Creating and managing loyalty programs
 Delivering targeted advertising based on your interests

Internal Operations

 Improving our website, products, and services
 Analyzing customer behavior and preferences
 Conducting research and data analysis
 Training our staff
 Managing our business operations

Fraud Prevention, Security & Compliance

 Detecting and preventing fraud and unauthorized transactions
 Protecting against security threats
 Complying with legal obligations and responding to legal requests
 Enforcing our terms and conditions
 Resolving disputes

We may combine information collected from different sources to better understand your
needs and improve our services.

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your
information with the following categories of recipients:

Service Providers

We share information with trusted third-party service providers who assist us in operating
our business, including:

 Shopify - our e-commerce platform provider
 Payment processors - to securely process transactions
 Shipping carriers - to deliver your orders
 Email service providers - to send communications
 Analytics providers - to understand website usage
 Marketing platforms - to deliver targeted advertising
 Customer service tools - to provide support

Business Partners

We may share information with partners who help us provide or improve our services,
subject to confidentiality agreements.

Legal and Compliance

We may disclose information when required by law, to:

 Comply with legal processes, court orders, or government requests

 Enforce our terms and conditions
 Protect our rights, property, or safety, or that of others
 Prevent fraud or security threats
 Respond to claims of violation of third-party rights

Business Transfers

If Kozi Athletics Inc. is involved in a merger, acquisition, sale of assets, or bankruptcy,
your personal information may be transferred to the acquiring entity.

5. Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar tracking technologies to:

 Remember your preferences and settings
 Understand how you use our website
 Improve site performance and functionality
 Deliver personalized content and advertising
 Analyze traffic and user behavior

Managing Your Cookie Preferences

You can control cookies through your browser settings. However, disabling cookies may
limit your ability to use certain features of our website. Most web browsers automatically
accept cookies, but you can modify your settings to decline cookies if you prefer.

We also use third-party analytics and advertising services that may place cookies on your
device. These services help us understand website traffic and deliver relevant
advertisements.

6. Your Privacy Rights and Choices

Depending on your location, you may have certain rights regarding your personal
information:

General Rights (Available to All Customers)

 Access - Request a copy of the personal information we hold about you
 Correction - Request correction of inaccurate or incomplete information
 Deletion - Request deletion of your personal information (subject to certain
exceptions)
 Opt-Out of Marketing - Unsubscribe from promotional emails at any time using the
link in our emails

 Account Management - Update your account information and preferences

Additional Rights for Residents of Certain States

California Residents (under CCPA/CPRA), and residents of Colorado, Connecticut,
Utah, Virginia, Oregon, Texas, Montana, Iowa, Delaware, New Hampshire,
Nebraska, New Jersey, Minnesota, Tennessee, and Maryland may have additional
rights, including:

 Right to know what personal information is collected, used, shared, or sold
 Right to request deletion of personal information
 Right to opt-out of the sale or sharing of personal information
 Right to limit use and disclosure of sensitive personal information
 Right to correct inaccurate personal information
 Right to opt-out of automated decision-making and profiling
 Right to non-discrimination for exercising privacy rights
 Right to appeal denied privacy requests (state-specific)

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

 Email: koziathleticspickleball@gmail.com
 Mail: Kozi Athletics Inc., 1931 JN Pease Place Suite 201 Charlotte, NC 28262

We will respond to your request within the timeframe required by applicable law. We
may need to verify your identity before processing your request to protect your privacy
and security.

7. Data Security

We implement reasonable administrative, technical, and physical security measures
designed to protect your personal information from unauthorized access, disclosure,
alteration, or destruction. These measures include:

 Secure Socket Layer (SSL) encryption for data transmission
 Encrypted storage of sensitive information
 Regular security assessments and updates
 Access controls and authentication procedures
 Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100%
secure. While we strive to protect your personal information, we cannot guarantee
absolute security.

8. Data Retention

We retain your personal information for as long as necessary to:

 Fulfill the purposes outlined in this Privacy Policy
 Comply with legal, accounting, or reporting requirements
 Resolve disputes and enforce our agreements
 Maintain records for business purposes

When we no longer need your information, we will securely delete or anonymize it.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not
knowingly collect personal information from children under 13. If we learn that we have
collected information from a child under 13, we will delete that information promptly. If
you believe we have collected information from a child under 13, please contact us
immediately.

10. International Data Transfers

If you are accessing our website from outside the United States, please be aware that your
information may be transferred to, stored, and processed in the United States where our
servers and service providers are located. By using our website and providing your
information, you consent to this transfer.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible
for the privacy practices of these third parties. We encourage you to review the privacy
policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices,
technology, legal requirements, or other factors. We will notify you of material changes
by:

 Posting the updated policy on our website with a new "Effective Date"
 Sending an email notification (if you have provided your email address)
 Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how
we protect your information.

13. Do Not Sell or Share My Personal Information

We do not sell your personal information to third parties. If you wish to opt out of the
sharing of your information for targeted advertising purposes, you can:

 Use the "Do Not Sell or Share My Personal Information" link on our website
 Enable the Global Privacy Control (GPC) signal in your browser
 Contact us using the information provided below

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our
privacy practices, please contact us:

Kozi Athletics Inc.
Email: koziathleticspickleball@gmail.com
Mailing Address: 1931 JN Pease Place Suite 201 Charlotte, NC 28262

For privacy-specific inquiries, please include "Privacy Request" in the subject line of
your email.

© 2025 Kozi Athletics Inc. All rights reserved.